Amber (I hope that’s her name) was wonderful and made the stay here great. Super kind and made sure we were happy the entire time, lot was cleaned up and nice. And just for one lady cleaning she’s doing a great job. Thank you guys
This year has been the worst for most of us, so we decided to treat ourselves for New Years. We looked all around town to find a room with a jacuzzi tub and we could only find it here. We booked sometime last week and have been looking forward to relaxing tonight in the tub. So we get here to check in and my boyfriend waits like 10 minutes for someone to come greet us. After waiting I called and he was right down. We get to our room which is very spacious and the bed is comfortable but we go to use the tub to find out the jets don’t even work. I called to ask about them not working and he said he would come check them out and still haven’t heard from him. Not the way I pictured the night going.
staff was wonderful and addressed all concerns quickly. rooms are huge and beds comfortable
During the snow storm which was very much warned about - I booked a room anticipating power outage at my mountain home. Got down Sunday morning no attempt to plow the parking lot. Manager had his car parked under entrance. No food (well 4 bags chips) no cold drinks. Room ok but not the cleanest.
Mr Patel who claims to be the top manager has the absolutely worst customer service that I have ever experienced. If he is the owner then NO ONE should ever give business to this hotel. In tough economic times, we all have a choice as to where to spend our money. There are so many wonderful, local businesses to support. This is NOT one of them. He doesn’t deserve to be in business.
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