Good: I booked directly through the hotel. The Desk attendant, Anna, was friendly and knowledgeable. Bad: Checked in at 5pm my room hadn't been cleaned. Bed was unmade, and wet towels were on the floor. Good: Anna promptly moved us to a new room. The room was a double queen, which we decided would be ok, even though I originally booked a king. Bad: The hallway through the hotel and the lobby smelled like sour milk. It must have been the carpet. I was really worried about our room smelling the same. The room had a small area of mildew in the shower and the bathroom floor needed swept. The coffee in the morning wasn't really hot, and the grab and go breakfast wasn't great, but we also came down near the end of the breakfast time, so there might have been more offerings earlier. Good: Our room was near the courtyard exit, which was perfect for my dog. The beds were amazingly comfortable and the temperature in the room was great, unlike other places that I've stayed, where they were either scorching or freezing. Anna brought us extra towels, and the towels were thick and nice, and she brought extra bedding for the sofa bed. She was super friendly, helpful and accommodating. Two thumbs up for her! Conclusion: If I travel with my dog again, I will definitely stay here again. It was great... and nice for guests with pets. The comfort of the beds,the thick towels and the climate of the room were so great, that it made up for all of the negatives!
Had great service from majority of people at the front desk. We had a small issue with the bath tub and it was addressed and fixed within a few hours. There was a mild odor in the lobby but I was told there was a pipe break from one of the fire sprinklers that they are still in process of removing the odor. There was some construction going on but the hotel shows strong promise in the near future.
Nice rooms. Has some renovations going on. Looks to have some nice amenities in the near future. Nice gym bar restaurant and such.
I was here for a wedding and the customer service was absolutely amazing! All of the hotel staff was so nice and helpful. The hotel was very clean and I was told that the strange smell in the lobby was being addressed but it would take some time due to the repair yhat is needed. The rooms were clean and the smell was only in the lobby sometimes. Your dog probably smells worse
Marion and Yolanda are awesome. They provide excellent customer service. The room is huge. Location is convenient.
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