Good: I booked directly through the hotel. The Desk attendant, Anna, was friendly and knowledgeable. Bad: Checked in at 5pm my room hadn't been cleaned. Bed was unmade, and wet towels were on the floor. Good: Anna promptly moved us to a new room. The room was a double queen, which we decided would be ok, even though I originally booked a king. Bad: The hallway through the hotel and the lobby smelled like sour milk. It must have been the carpet. I was really worried about our room smelling the same. The room had a small area of mildew in the shower and the bathroom floor needed swept. The coffee in the morning wasn't really hot, and the grab and go breakfast wasn't great, but we also came down near the end of the breakfast time, so there might have been more offerings earlier. Good: Our room was near the courtyard exit, which was perfect for my dog. The beds were amazingly comfortable and the temperature in the room was great, unlike other places that I've stayed, where they were either scorching or freezing. Anna brought us extra towels, and the towels were thick and nice, and she brought extra bedding for the sofa bed. She was super friendly, helpful and accommodating. Two thumbs up for her! Conclusion: If I travel with my dog again, I will definitely stay here again. It was great... and nice for guests with pets. The comfort of the beds,the thick towels and the climate of the room were so great, that it made up for all of the negatives!
Horrible stay. We stayed in a Best Western in Colorado Springs and it was a 10+ experience. This was a deep let-down. The cleaning staff vacuum the hallways after 9pm at least on the two nights we stayed before I talked to the front desk about the practice however the gal at the desk told me to relax because it’s just a vacuum cleaner....while I’m trying to sleep but never mind that. Beware the train tracks nearby are heavily used and loud. The shower was awkwardly placed and actually difficult to enter. My room was never really cleaned- bed made but cookie crumbs left on bed...yes I ate cookies on the bed. Carpets really old and worn. Never end negatively. On a positive note the breakfast and the breakfast staff are fabulous and dynamic.
I was here for a week on a business trip; the staff was very helpful and always courteous, whether front desk or breakfast room. The breakfast was nice and good variety considering that it was included and the overall price for the room was very reasonable. It did have an older feel but nothing about the accommodations felt old so I think cozy and comfortable is a better description. The shower had great water pressure and the fixtures worked well (new looking and not clogged). The bed was comfortable and so clean. The whole room was well cleaned.
I was here for a wedding and the customer service was absolutely amazing! All of the hotel staff was so nice and helpful. The hotel was very clean and I was told that the strange smell in the lobby was being addressed but it would take some time due to the repair yhat is needed. The rooms were clean and the smell was only in the lobby sometimes. Your dog probably smells worse
The hotel staff is beyond friendly and helpful, from the front desk to the breakfast room we were always treated as family. The rooms are spacious, quiet and clean. Breakfast is always hot, delicious and plentiful. I really can’t say enough about how well we were treated during our stay. Keep up the great work guys!
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