Very pleasantly surprised by the ease of check in and Alondra's friendliness at the front desk. She saw to it that after driving over 800 miles that everything went seamlessly with zero hassle. If I could rate more than 5 stars I definitely would!
Stayed here for a week. Everyone is so friendly that works here. The housekeepers r the best and make sure you have enough towels. Forgot your shampoo or conditioner don't worry they have LG bottles installed in the shower.
The two front desk works who work nights are the only reason I didn’t give them one star. The girl with red hair and the guy with dark hair are wonderful. The front desk employee who works mornings is rude and couldn’t be bothered. She usually has headphones in and hides in the back. The beds sunk in and the room had a bad smell. I had to buy candles and it still didn’t cover the smell.
Worst experience ever. Staff was rude, my room was gross (dirty sink, shower, mirror) I had to go to walmart and buy clorox wipes to do it myself because housekeeping was gone by the time we checked in, we were told we would get housekeeping on Wednesday, they did not come so when I asked again they said Thursday, never came. I called down multiple times throughout the trip asking for towels, toilet paper, trash removal ect since we never got housekeeping, I was told they would be right up to the room, never came so I constantly was having to go down to the desk myself. Then on top of that, I was charged twice for my stay. To get in contact with a manager is a JOKE, I was charged on the 12th and did not realize until the 19th. I called the hotel, from the 19th - 27th, I called everyday and kept being told I would have to talk to Sean the manager, I constantly asked when he would be in and then would call when they said he would be there and he was never there, I was not able to leave a voicemail as his box was full, I did leave multiple notes with the front desk staff to have him call me. Finally on the 27th I got in contact with him and he told me not a problem he would refund me one of the charges, and that he would email me a receipt showing that. I never received any email from him. Yesterday, I woke up to another charge of 796.04 to my card instead of a refund. I again called the hotel asking to speak with Sean, after 3 times of "transfering" me and getting hung up on he picked up my call with an attitude to me. He told me that he refunded not charged me, I explained that I have all these charges and no refunds on my end and I spoke with my bank and there was no refund processing or ever sent over. He became extremely rude with me and told me "I don't know what to tell you this is your problem not mine." I asked if there was a general manager or owner I could speak to and he laughed and said "you can try corporate". I then asked if there was anything he could do for me since I am down $1592.08, he said nope. Said the best he could do is refund 3 night of my 6 night stay, still waiting on that to come through, now I am playing the fun game of trying to get in contact with someone from corporate...
I’m not one to normally post reviews, but I was extremely disappointed with this Candlewood Suites location. I have spent a majority of 2023 in hotels and have come to know what to expect from this brand within IHG. When I showed up, there was no staff at the front desk and I stood there for 15 minutes before I happened to see a housekeeping person walk by that couple assist me with finding a front desk worker. Then, the worker seemed frazzled, lost and confused with the checkin process and checked me into an ALREADY occupied room. Talk about awkward when you unlock a door to a room with people already in it. Eventually it was sorted out, and the room was fine aside from three things: 1. The water pressure in this hotel is atrocious 2. I’m fairly sure dial-up internet is faster than the Wi-Fi they provide there. It was extremely slow, finicky and very unstable. I had problems loading even the simplest of apps. There was a literal rut worn into the mattress in this room. Overall the room did what I asked of it kinda, but the service and the amenities were horrible and I might look elsewhere when booking hotels next time.
For more information on our listings, advertising, coupons, and mailers, please contact us today!