Long drive-thru wait. Very very thin & tougher chicken sandwich. The entire chicken was little thicker than 2-3 pickles. Even though they can see how thin this chicken is they still served it. Hmmm. Take note Chick-fil-A: your value is tanking from continued price increases, smaller portions, reward point devaluations, and industry longest drive-thru wait. Don't be surprised if customers migrate to other fast food options.
Missed a couple big items on my order. Had to call the support to to collect my information. 30 minutes later I’m waiting for someone to get back to me. A little ridiculous. I just want either my food I paid for or the money back. But at this point I feel like I should get my whole bill paid for. Waste of time. Great food but very poor process for issues the store made.
Terrible, the first time I ever had this occur. At ordering I was advised they no longer had mac & cheese with chicken. I was advised they could at chicken chopped (and bacon too), I said perfect and ordered 2. I received my drink and was asked to park across the way while they finished my food she said shortly. I received my order over 20 MINUTES later, my fries were cold, my mac/cheese had no bacon although charged for. They gave me 2 brownies like that was going to make me happy. This whole experience was terrible. I am still mad days later. EXTREMELY POOR CUSTOMER SERVICE. Not going back probably ever. SHAMEFUL.
Dirtier than a truck stop. As someone who worked in restaurants in college, I don't know where to begin. Staff was cleaning the kitchen so they could get out on time while every trash can in the place was packed. A couple was asking for their sandwich 20 minutes after ordering. Everytime I come here it reminds me of why I don't come here. Chick fil a as a brand has gone down hill and is on par with Arby's, Hardee's and other neighborhood grease pits.
This is based solely on my most recent visit. I want to try it again, and see if my last visit was a fluke. Food: Fries were almost room-temperature when they got to me; already lost their crisp. Spicy Sandwich had great flavor, but wasn't piping hot like usual. Service: Cashier had great energy, capability, and connection skills. However, food took over 10 minutes to get to me. It was like they had it sitting out and forgot about it, or something. I later ordered a tray of over 20 strips, and that came out faster. 🤯 Atmosphere: The interior was clean, but admittedly kind of noisy--a minor gripe. However, the parking lot was so small and infuriatingly designed, I would contemplate eating elsewhere just for that drawback alone. Hoping next time my food is hot and quick!
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