AboutChili’s Grill & Bar
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I have been going here for a long time. I have more and more issues lately. Today was just wrong in so many ways. Ordered a salad. I literally was given a pinch of lettuce. No dressing. Ordered the avocado ranch for my chips and salsa. Didn't get that. Got something else. I also got a side of asparagus. Barely cooked and ZERO flavor to it at all. Called and they offered me a refund. Sadly, only for the food and not for the tip. I understand that's how they make their money. But if you can't check the orders before they go out. Then why should I have to pay both for not having any lunch, and for your team to mess up my order in every way. Such a shame. The manager didn't seem to care at all either. Just trying to correct me on what I called the dip that I got and that my lunch salad was a smaller portion. Yes sir, I get that. However, I should have more than a pinch of lettuce. Oh well. Plenty of other places to eat in this town.
Server was excellent. Not her fault that the hamburger was terrible. The menu stated that they do not serve their burgers with pink. They stated it would be cooked medium well. Fine. But my burger was not medium well. It was "beyond well", if there is such a thing. It was extremely overcooked, and burnt on the outside. It even had a burnt smell and tasted like old grease.
We had an excellent time. Obviously short on staff, but trying the best. We decided to have a birthday dinner with my family. This was a good place for something for all tastes!! I appreciate all those young workers, it gives me a bit of hope!
My wife and I have been visiting this Chili’s every week or two for years. We will not return. Up until recently, we were always satisfied. We aren’t sure what has changed, but eating at this Chili’s is unbearable. Though our waitress is a doll, we can’t support this company anymore. The last three times we have been in it has been clear that the employees are overworked and at the end of their rope. Every employee in the building is running around like a chicken with their head cut off. The service has decreased because each waitress seems to be waiting on 20 tables. The working conditions at this Chili’s, just from what is visible to customers, is unacceptable. We will find another place to spend our money.
Our wait staff was wonderful, very attentive! Food came out hot and reasonably quick due to our party numbers!