I stopped here after work and they were about to close. The staff were still very welcoming and helpful. I ordered and got my food hot and fresh. It was pleasant.
My co-worker and I stopped in for lunch on Tuesday, 17 Feb 22. We were seated in the bar where Erik was our server. AMAZING...I think it's the best service I've ever had, even better than a 5 star restaurant. He was attentive, already ahead of the game with drinks, you never had to ask for a refill. I requested to not have an item with my lunch, but it arrived anyway. He was fully aware when he saw it and I knew it wasn't because he didn't do his part, it was the kitchen staff that didn't do their part. I only know because this also happened at another table right behind us, I overheard the kitchen staff say that Erik did enter the food item into the system, just not sure why it wasn't executed from the kitchen. Definitely a value to Chili's team, Erik should be promoted and acknowledge for his customer service. I often see a lack of customer service wherever I dine or shop, so this is refreshing. Erik takes pride in what he does. Thanks Erik, you were AWESOME!!
I have been going here for a long time. I have more and more issues lately. Today was just wrong in so many ways. Ordered a salad. I literally was given a pinch of lettuce. No dressing. Ordered the avocado ranch for my chips and salsa. Didn't get that. Got something else. I also got a side of asparagus. Barely cooked and ZERO flavor to it at all. Called and they offered me a refund. Sadly, only for the food and not for the tip. I understand that's how they make their money. But if you can't check the orders before they go out. Then why should I have to pay both for not having any lunch, and for your team to mess up my order in every way. Such a shame. The manager didn't seem to care at all either. Just trying to correct me on what I called the dip that I got and that my lunch salad was a smaller portion. Yes sir, I get that. However, I should have more than a pinch of lettuce. Oh well. Plenty of other places to eat in this town.
Definitely the best Chili's I've been to. Service is good, food is really good. Takeout, curbside, dine in, all tasty and fresh and friendly
Always excellent food and portions. Great service and even have robots that carry out the food to help the servers.
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