We hadn't been in since before the lettuce scare many years back, but a local school was fundraising, so we ordered take out. One employee in particular was incredibly rude when he misunderstood my order (probably due to the masks and the loud kitchen) and had to reassemble it, and the others were acting oddly rushed (even though I was the only one in line for most of my order). I wasn't expecting much after such an awful ordering experience, but it was so good and such generous portions, I think I would go back--even if they are rude!
Customer service is horrible. If you ask them to think outside of the box they automatically meet you with a no. I wanted a side of chicken and they try to give me a little cup and ask for a large size and they said they couldn't do it. Seems to me they just want to be able to push a button and not think this attitude needs to end with people in general.
No one said much of anything. I said thank you to everyone, probably 3 times each. No one said you're welcome. Or even made eye contact with me. Customer service could be better. The wait in line was close to 10 minutes. The burritos also were not properly mixed before wrapping. Also gave me the bubble guts.
Need to bring back the beer and Margaritas,a dessert option or 2 would be nice. Need bigger tortillas for the quantity of food they are putting in.
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