About Chipotle Mexican Grill
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Manager is super diligent about the line movement. Saw the bottle neck addressed the customers and then stepped in to help the staff. She was more worried about how long it was taking than I was! Which is how it should be. Food is always good at this location. Orders have to date been correct. Always clean and staff very friendly. This store is one of the best in the area.
My go-to
Please teach your staff to be more friendly to the first time customers using the pick up option from the app. This was my first time using the mobile pick up option from the app and when I went up to the cashier to ask her where I needed to pick up my order, she lazily motioned to the shelves where the orders were and told me, you can get it there. I looked at her and told her, I’ve never use this option before. She just looked at me with a blank stare. Teach them better customer service please. Also, I barely received any sides, my salsa wasn’t even half way full. This is why I go to Qdoba.
Customer service is horrible. If you ask them to think outside of the box they automatically meet you with a no. I wanted a side of chicken and they try to give me a little cup and ask for a large size and they said they couldn't do it. Seems to me they just want to be able to push a button and not think this attitude needs to end with people in general.
I get 2 bowls of rice and beans each week. It's always $4.20. Today it was 8.40. They said I got 8 sides instead of 4. I like consistency so I'm giving this particular location a 2 star rating until they can get it right. Editing my stars to 4 because someone helped me out the next time I went in.