My family and I stayed at the Comfort Suites Longmont Firestone to attend an event in Boulder, which turned out to be an easy, beautiful 35-minute drive. On the plus side, the lobby was bright and clean. All of the staff were friendly, professional, and accommodating. Breakfast was fairly decent, although the biscuits and gravy were bland (thick, flavorless gravy), and the eggs were sort of a scrambled egg cake. However, the sausage, pastries, waffles, coffee, etc., were tasty. On the unfavorable side, although the fridge was larger than most hotel fridges, one of the adjustable feet was broken off, making the fridge wobbly and uneven. (I stuck some cardboard under there to level it up…) Additionally, the bottom of the fridge cabinet was broken, and a piece kept falling off whenever I opened the fridge door. The AC never really got cold, even though it ran constantly. There were old nail holes in the bathroom walls, mildew on the bathroom ceiling, and rust on the bathroom door frame. The floor was also dirty when we arrived, and the shower pressure was on the low side. The single kleenex box was nearly empty when we got there, and without an extra one provided in the storage space where towels are kept, I had to schlep down to the front desk to ask for more. The shabbiest thing about the room was the funky, musty smell in the closet, presumably from someone leaving water in the iron, and housekeeping neglecting to empty it. The odor was so strong I thought it would make my clothing smell bad. Another minor but annoying thing was that the key cards kept becoming deactivated in my wallet. Granted, my magnetic money clip was probably the culprit, but I’ve not had this issue with other digital hotel keys, and of course none of my magnetic-strip credit cards are ever affected by this. Finally on a positive note, we sincerely appreciated the location – near Longmont, close to I-25 (but not too close), and near many fast-food restaurants. The highlight, however, was the pool and hot tub. Our kids love swimming, and we never book a hotel that doesn’t have a pool. They were not disappointed, and our 9 year-old even raved, “I’d give this hotel five stars!” The water temperature in both the pool and hot tub were perfect, although they both had an oily ring above the water line. (Pool areas should always include showers, but that’s another story…) Overall, we would probably stay here again as long as the price was reasonable.
I've worked in multiple 5 star 5 diamond hotels for many years. This is no 5 star, but this particular hotel is incredibly managed. Stayed in about 5 hotels in this area, and this place from front desk to housekeeping is a step above. Most importantly, their attitudes around the clock were equally great. Extremely accommodating on multiple occasions... Great work on the environment top to bottom... A+++ Bravo 👌🏼
We booked a king suite with the jacuzzi in the room. The website gave us the option to select that we needed a crib/pack n play for our baby. When we arrived they said they don’t have anything for the baby but they’d give us an extra comforter. We had to go to the closest Walmart to buy a pack n play which we didn’t need so that our baby could sleep safely. The room was nice with the jacuzzi but it was dirty. Bloody tissue under the sink, a few dirty towels and the couch was dirty. There was construction going on on the roof which was not posted on the website. Over all not a real pleasant stay besides the jacuzzi tub.
I booked two nights at this hotel so I could have one full day to get work done. There was no where on their website or otherwise that said they were redoing their roof. I woke up at 7:00 a.m. to clanging and then incessant banging for hours. The ladies at the front desk were super helpful to the extent they were able to be, but the manager, who goes by Paul (not his actual name), couldn't have been less helpful. He offered to move me to the first floor that evening. That absolutely did not help the whole reason I was there. He would not comp me another night on the first floor so that I could I have a full day's work as intended. I was moved down to the first floor at 1:00 in the afternoon right before I was going to check out. I decided to stay not realizing that my room was directly in front of the lifts and the giant trash cans they were going to fill with all the roofing material for 3 hours that evening. I was told by one of the employees that nobody was supposed to be booked on that side of the building. When I brought it up to the manager again, he told me no one could do anything about it and that he didn't have a manager! He refused to tell me his name or give me any contact information for his higher-ups. So unprofessional and I would never stay here again. I've been building businesses for over 20 years and this man would have been fired immediately. I felt bad for the ladies who were working in the front. They wanted to help but they were absolutely powerless. The one star is for the ladies at the front. If it was just them, my experience would have been five stars.
Location, room size, and places to eat are not an issue. What was no nice place to sit outside, one small hard bench does not count. Breakfast, oh my. The 4 days there, not once was bacon, fresh fruit or B&G offered. The pasties offered were convenient store type and not much variety. My shower head had some orange fungus in it. Staff was friendly though.
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