I went here the other day before I went to work. Anyway, the staff (Rhylee, Lou, Bailey, and Haley) here are extremely kind to every customer they serve and interact with. It's that hometown feel and vibe that I get from the staff that keeps me coming back to each Dutch Bros location. The staff genuinely do not mind hearing your story about your day when they ask. Keep on keeping on! Y'all rock! :)
I just wanted to say that this place has the MOST kind, genuine and caring workers. Numerous times I have come on my roughest of days and they truly make my day better. All of your kindness will never be forgotten and I will continue to always be a loyal customer! I hope this place and all who works there continues to stay blessed!
Decided to give them a shot for the first time ever today and quickly regretted it, as this place is clearly marketed towards the sugary drink lovers. I asked for a 12 oz. coconut milk latte. After a very long wait, they gave me a watered-down 16 oz. (I assume because the staff doesn't know how many ounces are in the S, M, L cups?). My husband's 8 oz. oat milk dry cappuccino turned out ok, but pretty much every other coffee shop in town is still better. If you absolutely must go to a drive-thru, but you still want your coffee to taste like coffee, order the smallest size possible!!
Dutch Bros will forever remain iconic and a staple in life. Employees are relatively sweet, conversational, and efficient at this particular Dutch - plus they love and adore animals that show up at the drive-thru which is always appreciated. However, the baristas in Longmont always seem to be distracted (and maybe dismissive?) while messing around or superficially chatting with their coworkers. This is generally understandable when it’s an occasional occurrence, but it’s strange considering how attentive and compassionate Dutch Bros employees usually are on a regular basis everywhere else. The drinks are a mix of subpar and delightful (it’s a 50/50 chance each time you visit here), but some of the employees at this location could definitely improve on their customer service when directly serving their patrons. Addition: this establishment was the first ever Dutch Bros location I was exposed to four long years ago, and I must say the staff and experience were both so spectacular then (more like life-changing!). The drink quality and dedication/enthusiasm of their baristas was absolutely incredible then, and I’m sure they will return to those impeccable standards once again in the future.
I'm in love with the winter seasonal drinks here. The staff are so sweet. I really hope their customers treat them as well as they treat us.
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