The sushi is quite good, but our experience with the service was pretty bad. I generally expect eating dinner at a place like this to be about an hour. From when we sat down, it was 15 minutes til we got our menus, another 20 minutes until our order was taken, and another 45 minutes until our food arrived. We had our 3 month old daughter with us, who has no problem being at a restaurant for an hour. But because we had been there for over an hour by the time we received our food, she was starting to lose her cool, wich was rough for us and I'm sure a little obnoxious for those around us. There was also no communication from the wait staff that things were running a little slow. Any kind of heads up would have been nice, but we were just let sitting at our table for long stretches of time. Had to chase the waitress down just to get our check so we could finally leave after being there for close to two hours. Also their music is too quiet. I don't like being able to hear other people's conversations from across the restaurant. I'm willing to give benefit of the doubt that they may have been short staffed tonight and this was a fluke. The sushi is good enough that we'll try again, and hope that the service is better usually.
This is the best sushi I have had on the Denver area. I have been searching for sushi for 7+ years and have never, until now, found a restaurant that could rival the sushi I found in Japan. The owner, Kenny, truly cairs about his guests and employees. His service is above and beyond, something that I rarely see at modern restaurants. The staff's attention to great food and great service truly shows.
I absolutely cannot say enough good things about this place! I have eaten here often over the years and ordered both sushi and regular meals and it has always been wonderful. However, the last time I went in they went above and beyond!! I asked for a roll that I thought they had previously but it was not on the menu. The waiter and the sushi chef asked questions about it and the next thing I knew they were bringing exactly what I had asked for out to the table. I hadn't expected that at all and it made my night! Everything we ordered was delicious and came out quickly. Everyone was so friendly and accommodating and the ambience is wonderful! I cannot recommend East Moon enough!
Sushi was good. Service was pleasant but not as attentive as I'd have wished; it took a while to get the waiter for needs such as water refills or getting the check, even though it appeared to be a slow Sunday evening. I found it odd that they could only provide soy sauce in single-serve packets. (Perhaps it was a lingering procedure from the COVID-19 pandemic?)
Amazing Food, So good! Incredible customer service! Kenny and Our Waitress went out of their way to keep the doors open for our party of 12 tonight! We needed a last minute place to eat that would host our business partners for the night (even when they were going to close up). They hosted us and did Above and beyond, the food and drinks were also above and beyond amazing!!! Highly recommend.
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