Booked a room with a 3rd party and when we went to check in the lady working said our order got canceled by the place we booked it from and she couldn't let us stay there for that reservation. This was at 12am. We sat on hold for an hour to talk to the 3rd party to have them tell us everything was good on there end said they would figure it out and call us back. We ended up just leaving. It shouldn't be my problem that you and the partnered site can't figure it out on your end when I paid for the room.
I love staying here. Everyone at the desk is friendly. The pool and hot tub are great!
Nice hotel, with the best breakfast in this Covid-19 times. In our room 425, we have problems with heating. The system would heat up room to our preset temperature, then, without our touching thermostat, started to cool it down by 3 degrees. I pushed the Heat button, and the system started to heat again. I reported this to manager on duty.
Could not be more dissatisfied. Manager was very rude. If I had another choice I would go anywhere else. Horrible service. Rooms didn't seemed sanitized at all, especially through a pandemic. I recommend going any where else.
Had to stay for 5 nights, as evacuations to fire where going on. Great place by tons of food and a Target. Room was clean and price was great so cant say anything but good things.
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