Fairfield Inn & Suites by Marriott Boulder Longmont 
1089 S Hover St, Longmont, CO 80501, USA
AboutFairfield Inn & Suites by Marriott Boulder Longmont
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I have stayed in this hotel twice previously and did not have a bad experience...until my most recent stay this week. I needed to be on the Front Range while my vehicle was in the shop. They gave me a AAA discount for my stay, and during check-in when I asked if the hot tub was functioning properly, I was told that it was. Turns out, it had not been working for several weeks, as it was cool and not enjoyable during my last stay. I was initially given a room by the door and ice machine, which I was not too happy about because I am a light sleeper. Then, during a zoom meeting for work, the heater vent was making such a terrible noise that I had to be transferred to another room. None of these were my issues, but I was made to feel like an "inconvenient" guest. I ended up needing to stay for a 5th night, because my vehicle was still not ready for pick-up, and when I asked the hotel manager if I could receive the same rate as the previous, four nights, he agreed. Yet, my statement reflects that he did not uphold his end of the agreement. I have been soaking my disabled leg at the hot tub at Holiday Inn & Suites, as I have been a guest there many times and they offered this service to me. Next time, I won't make the mistake of staying at Fairfield Inn, as they have many unresolved problems and poor customer service...
The Fairfield Inn Longmont was great and it starts at the top. Delinda helped us plan for out of state wedding guests... twice. Due to Covid we had to cancel last year and this year she picked up right where we left off. She has the respect of her staff which have been also very accommodating to our family and friends. We had a fairly large crowd who were greeted by the helpful friendly front desk staff. Our guests all felt it had very comfortable and super clean accommodations. The breakfast staff (Maria & co) kept up with our hungry breakfast demand, even asking us if there was anything else they could do for us. They speak highly of Marriott which says a lot about the company. This was probably one of the best hotel stays we've experienced which says a lot because it was also our longest hotel stay. The Rocky Mountains nearby was a nice touch, not sure how they made that happen for us.......
Nice rooms and very clean... Kudos to the night staff... They are awesome and extremely helpful. Thank you and will use again
Clean and wonderful place to stay for 9 days
This place is glorious. We just checked in and *literally*, thank God for this hotel and the guy working the counter (I'm sorry I didn't get his name, but it's 9PM on 4/10 and he has long hair). The guy was spectacular with his COVID safety measures and his politeness. My wife and I came to this hotel after leaving another due to it being the exact opposite of the Fairfield. So, basically - stay here. You won't regret it. Our room is spotless, the remotes are wrapped, the couch vacuumed, everything as it should be. It's pristine. Thanks Fairfield team!!!