Per the sign on your door you are still requiring masks to be worn in your store, even after the mandate has been lifted. We have been to many other establishments in Boulder county that lifted the mask requirement and they are thriving. I will gladly take my business elsewhere. I guess your store must be making more money than you need. I will not be back. Good luck with the virtue signaling nonsense.
Really great food most of the time. It can be pretty hit or miss. When it is good it is VERY good.
The actual sandwich I give 4 stars but sadly customer service is non existent!! I stood waiting for my on-line order about 7 min that wasn't ready and not once did anyone even acknowledge I was there. Not even when I finally got my food. Same thing for another person standing next to me. In addition 1 kid had his mask only covering his mouth and he was running his hands through his hair while making sandwiches. Gross! If I had been a new customer, I would never go back! 5 people working and nobody can acknowledge you?! No way to run a business, very disappointed because normally that doesn't happen. Sadly today the whole crew working sucked!
It's the only national sub chain I put in the same league as Longmont's own Subworks. Update: now that Subworks has closed, I seldom get subs anywhere except Firehouse.
The Hook and Ladder sub is great and friendly staff. Clean and fairly priced.
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