About Firehouse Subs Clover Basin
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I'm so sad! We used to have excellent food and service here. Haven't been in awhile and decided to make the drive from Frederick. Staff was uninterested and everyone seemed high. Ordered to go. Our two sandwiches took forever to be made. We were finally handed our order of two brisket sandwiches. The bag was covered with BBQ sauce handprints. My husband had to wipe the bag off before leaving. Staff just stared at us. Got home to discover they gave us roast beef slices (not brisket) SMOTHERED in so much sauce it was all over the sandwich boxes, inside the bag, and all over the outside of the sandwich. Everything including the pickle was gross. Literally two slices of meat and that's it. We paid $27 for this order and everything about it was wrong. I hope I don't get sick from the quarter of it I ate.
I'd give this review a ZERO, if it was available. I used to CRAVE the smoked brisket sandwich and have ordered numerous times and ALWAYS delicious. I tried to call numerous times on Monday and no answer then FINALLY on about the 4th time someone answered. The gal told me right off the bat they were out of lettuce and other items, but was good because I wanted the Smokehouse BBQ sandwiches. She took my order and I noticed they close at 6PM and it's 5:30? Seriously? I got my order and notice this place is nowhere close to the GREAT place it WAS!! The brisket was greasy, fatty and no flavor, very little sauce. Only thing I can say positive is I got full eating a 12"!! I doubt I will go back again.................
Consistently does not pay attention to customizations to online orders. I cannot tell you how many times I’ve ordered an Italian with Banana Peppers, Oil and Vinegar, and Extra Toasted bread to only receive a normal Italian without toasted bread at all (thats probably the biggest problem—lots of times getting the polar opposite kind of bread that I requested. Soggy and untoasted). Dissappointing, because when its done right its awesome!
Sandwich was great, customer service was awesome too. Very friendly, they were laughing and making entertaining jokes/commentary with the customers.
I got the engineer sandwich. It was very good and fresh. All the workers we're friendly and nice. Came with a pickle 🥒