Five Guys

1708 Main St Suite 300, Longmont, CO 80501, USA

AboutFive Guys

4.3 / 5

from reviews

    Leah Hilleman
    -
    January 20, 2022

    I was refused service for following the rules... I came into 5 Guys to get a burger on 1/19 at approximately 6:30 with a friend. I had a mask on, my friend did not. I had come in with the intention of ordering my own burger. We were not planning to pay together; separate people, separate orders. My friend was asked to put a mask on by the manager, he did not have one. He asked if the establishment had one he could use, they did not. He then saw everyone seated at tables without masks on so he took a seat. I then tried to order burgers and was refused service. I asked why. The response was "I can't serve you because he is not wearing a mask." I then responded "Okay, but I am wearing a mask and following the rules why can I not order a burger." I was met with the same responses. I then tried to clarify that I just wanted to order a burger for MYSELF and was still refused. I understand if someone is not following the rules you have the right to refuse service and ask them to leave the establishment, I have no problem with that. Kick them out if you need to. What I don't understand is how you can refuse service to a customer who IS following your rules just because they are associated with someone who isn't. I had done nothing wrong. Extremely upset and confused by this situation I left the establishment. While I know these are unprecedented times, I hope the manager can receive training on how to serve people that are following the rules.

    Kyle A
    -
    October 27, 2020

    If you do chose to eat here only order in person, they rarely get delivery/phone orders correct.

    Javier Gonzalez
    -
    January 02, 2022

    Burgers and Fries, that's all there really is to it. At this point it's a tradition to at least come here once or twice a month for good burgers, a mine of fries and to have a swell time in the dining floor with peanuts.

    Amy
    -
    December 22, 2021

    Fries drenched in salt!!! We keep ordering from here hoping they fix this but they don’t and enough is enough. Every time we order fries, they drench the fries with salt to the point they are inedible. Disgusting. If you go to the store, you can add special instructions to add light salt. However, if you order online, there’s no option to add this. If you order online and order fries, beware!!

    Steve Haessler
    -
    November 04, 2021

    I got the bacon 🥓 double burger 🍔 it was good but not 10$ good. Cajun fries 🍟 we're good. Too pricey tho prefer Culver's and cheaper.

    Five Guys

    Our Address

    1708 Main St Suite 300, Longmont, CO 80501, USA
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