Had a miserable stay at this location lasted three nights and literally could not bare to stay longer. We arrived with the intention of staying for several weeks during a relocation. Our plan was to relax in quiet clean environment during our transition, We had no intention of moving to a different hotel during this sensitive time. The lady running the front desk during the morning’s was extremely rude and unpleasant she raised her voice at me on several occasions even when I asked for a spare room key. Not something you would expect from a hotel front desk let alone a Hilton. I did raise my concern in front of another associate and received a response that many people have had similar concerns regarding this issue. The situation was unbearable after the third night with three young children and many personal belongings we checked out and moved into to a different hotel close by. Very unfortunate that the rude front desk management made us feel so unwelcome! It took us a whole day to move but we did not want to stay in a hotel that treats its guests so poorly. We payed full price per night with no special discount for extended stay even higher than the price that was presented online. I have stayed in many hotels in my life some much nicer and some less, never in my life did I experience anything like this simply rude and unwelcoming. What I did like about hotel was the size of the rooms we stayed in. the double queen bed room has a good size for the family plenty of towels and good size bath, the kitchenette was nice with a nice microwave and refrigerator. the appliances were pretty dirty when we arrived this was common in the two rooms we had during our stay, there was with left over foods on forks and bowls but since the room is equipped with a dishwasher I didn’t make a fuss about it. The breakfast selection is horrible, but I don’t really fuss about traditional breakfast. I’m sorry the front desk did not offer kinder customer service this would of changed our stay and the duration of the stay dramatically.
The parking is awful. We arrived mid-evening, and there wasn’t a spot anywhere. We went inside and were told to try parking out on the side of the road. Many had to do this. I don’t understand a hotel without enough parking. This was a Monday night, so nothing crazy. That was incredibly frustrating, and we worried about the car overnight. The breakfast was just okay. The rooms were clean and spacious.
Decent Hilton hotel brand for the area, spacious rooms and nice free breakfast but check the times they may shut breakfast down earlier than you might expect. They’ve scaled back on room cleaning but if you call front desk they may be able to accommodate. Parking can be frustrating here as it’s fills up quickly. it’s next to a shopping center, but only park in the space adjacent to the hotel or along the street. Parking in the empty shopping center might get you towed so be careful. Other than that highly recommended
Nice clean big rooms...was very affordable and not to far from I25...which was convenient for us so we could get to our destination fast! They also had a full size refrigerator microwave and dishwasher with all the amenities as well! We have found our new favorite place to stay! Thanks Home2 Suites!
Great hotel!! front desk and cleaning staff were phenomenal with our needs/request. Rooms were beautiful and clean. We used the nice patio and the pool. Overall everything was great on our stay at Home2 Suite!!
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