This is normally a family favorite place to eat and our family has been very generous in showing appreciation to the staff in tipping (as everyone should) with good OR bad service! We understand that times are sensitive with seating and mask wearing, but customer service is key when dealing long time returning customers. Here’s what happened: We walked in and there was no greeter to greet us, so we sat in a spot that we ALWAYS sit (next to the door), one of us was on oxygen and needed to sit fast. Then the waitress came up and in a very unprofessional, hostile and rude way told us “YOU NEED TO HAVE A MASK ON AND NEED TO WAIT TO BE SEATED”... we apologized and said that the guy on oxygen needed to sit because if he’s standing too long he’d pass out... her reply (again in a very rude manner) was “IT DOESN’T MATTER... YOU NEED TO FOLLOW THE RULES!” As much as we loved eating at this Palmeras, we won’t be returning! We understand she was delivering a message and enforcing a “current policy”, but the treatment we received from her after being longtime returning customers from a waitress that had served us many times we asked “if she treated us like this.. how is she treating new customers?” So we left and didn’t eat, so that is why we have made the decision to not return. The place was empty at the time and we were trying to support a local business but it seems that customer service isn’t a top priority during these troubled times with the wait staff. So we went to the Armadillo in La Selle Co and we were treated like family (no masks needed).. it was worth the 30 mile drive! Hopefully they get it together.....
Come here often, and tonight had another hot quick meal that tasted great, not to mention the great service
This is by far the best Mexican restaurant around! The service is amazing and super quick and the wait times are always very short! And of course, the food is delicious. I’ve yet to try something from the menu that I haven’t loved!
Good authentic Mexican food, pretty good service, the margaritas are probably 70% tequila. My biggest complaint was wait time. I feel like it took longer than most restaurants to get food.
My wife and I stopped in to eat about an hour before closing and the service and the food was outstanding! The shredded beef enchiladas were delicious. Just the right amount of each ingredient for a juicy and superb flavor. We will be back for more!
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