Noodles and Company 
2255 N Main St, Longmont, CO 80501, USA
AboutNoodles and Company
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Amazing garlic cream sauce tortelloni!!!! Seriously the best pasta dish I've had in ages. I've gotten it twice so far, and it's now my go-to item. I even did the happy food dance on both occasions!! If you love garlic, check it out!
I love noodles but this location constantly messes up to-go orders. It's so annoying getting home and seeing your meal is wrong but I feel like it's insulting to check the food while in the store. Tonight they forgot my chicken on my pasta which is an extra charge. Previously they have forgotten my side salad and side of sauce. I understand being understaffed and longer waits, limited menus, etc, but wrong orders just seem lazy. I also always tip on to-go orders! I hope it improves soon.
So I just went to Noodles and Company. I have parosmia. (That is a long COVID condition that makes the vast majority of things I eat taste like rotten meat)I got the plain buttered noodles. It was delicious! However I asked the lady there for a one bite sample of the Marinara sauce and the Mac and cheese to see if I could eat it. She looked at me blankly and said “No”. So I very nicely explained my issue. She responded with “we don’t do that.” No an ounce of compassion or even a feeling that she was listening to me. 🤷🏼♀️
Forgot my wallet and good customer returned it. Thanks for giving it to me while closed for remodeling. First lady at the door had a big attitude but thankfully the person returning wallet was very kind.
I’ve never felt compelled to leave a bad review before; as i’ve worked in customer service and understand that things happen, however this location is terrible and deserves a 1 star rating. The customer service was awful and all four of the dishes we ordered were made completely wrong. We didn’t have any special requests, just basic menu items and they were still incapable of making those correctly. Everything was cold, the japanese pan noodles resembled a tv dinner that had yet to be microwaved, and we ended up throwing away half of everything that we ordered. If I ever decide to eat at Noodles again I will be taking my business to the Hover location.