Noodles and Company

2255 N Main St, Longmont, CO 80501, USA

About Noodles and Company

3.9 / 5

from reviews

    Tanya Van Meter
    -
    June 14, 2024

    I was in traffic and I was over a hour to pick up my order and the GM Manger lady and Peter were so kind and remake everything for me that made me so happy and the customer service was wonderful ❤️ 😊. I come quite often and always get great service. They also treat there dashers nice to!! Very clean establishment:)

    Kiko1996 Sanchez
    -
    February 28, 2024

    I came in and picked up a delivery. The young lady that was working there at the time was so kind and cordial. She deserves a five star and a raise for such charismatic and thoughtful customer service.

    Ezarick A
    -
    March 30, 2024

    Walking into this place is cool good detail on the ceiling good class the service was amazing they sounded really kind they are patient it is so affordable the food was quick and it tasted sooooo good it is hard to mess up Alfredo but they took it to another level I saw 2 families leave after they paid for their food and just left but they are missing out.

    Michael Krische
    -
    May 12, 2024

    Update - food came and I got everything. But I had to get a buddy who spoke Spanish to talk to the door dash delivery driver. Convincing her not to rip me off with a sonic order. By the way, door dash is the most garbage company in existence. They need accountability for their drivers. If everyone could drop door dash, the world would be. Better place. Thank you in advance. ------ *I had ordered delivery, but the drinks had been forgotten by the driver. My options were i could go in and get coupons for free drinks. Or nothing. Not able to refund drinks. Not able to deliver drinks. And they had no phone number for the next in the chain of command. NOODLES AND COMPANY, it is time to clean house at this location. Your reputation is being damaged.*

    Taylor Valadez
    -
    October 30, 2023

    I had some friends over a couple of weeks ago with our three toddlers and we decided to order delivery from the Noodles and Company app. When we received our order a regular size Mac and cheese was missing which was one of the meals ordered for the kids. I called and let them know about this mistake and they told me I could come in a pick it up for “free” even though it had already been paid for. What is more frustrating about this offer is that I already paid someone to deliver it to my home for the reason of not having to go pick it up myself. Why would I pay to have it delivered to then just head there myself to “right” their mistake? I told the girl on the phone I would just like a refund. She seemed slightly annoyed about this and got the manager on the phone. He answers with “What seems to be the issue?” as if I’m inconveniencing him. Again, I paid for a meal I did not receive through delivery, this is your issue. I ask to be refunded and he says I will need to contact Door Dash and take it up with them since I ordered through Door Dash. I inform him I did not order through Door Dash, I ordered through the app. He then says he will issue my refund no problem and says goodbye. The day goes by and I don’t see a refund so I call again. The girl answers again and immediately hands the phone to the manager who again answers “What seems to be the problem?” Such a strange way to answer the phone when you know the problem. I ask when I can expect my refund and he says by the end of the day and if not then, within the next couple of days. That has been over a week ago now and still no refund. I used to frequently order from this Noodles and it has slowly been going downhill. The food order is always wrong or missing something, our order took over an hour to get to us, and on top of it I can’t seem to simply get refunded for something I paid for and never received. I should not have to call a third time. I will be taking my business elsewhere in the future.

    Noodles and Company

    Our Address

    2255 N Main St, Longmont, CO 80501, USA

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