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I visit this location pretty regularly. The food is usually good but the customer service needs serious attention. I don't understand why the customers ordering online and in the drive thru are given priority over the customers standing in line. I waited in line for 10 minutes today with only one other person in front of me. We were both ignored while the employees actively prepared orders for pick up and drive through. It seems like the only customers who get "Express" service are the people too lazy to go in the door. Start paying attention to your dine-in customers or we will stop coming in. I'm sitting across the street at Tokyo Joe's enjoying my lunch today. Maybe this is where I'll start spending my hard earned money.
The food is alright they are usually better and more fresh. I went through the drive thru. The lights weren’t on it was hard to see the menu. As well there service sorta suck they didn’t greet you and the lady in drive thru had a attitude when I mention there lights weren’t on and it was hard to see, I was just trying to be polite about it, and all I got was I know in a rude attitude. I didn’t receive any utensils for my drink or meal.
They forgot half of our order and my boyfriend didn’t realize until he was already home. He called and they said to come back and they would remake it and refund for the driving. When we arrived the little girls at the counter would not give him a refund or remake his food because he “didn’t bring the food back” obviously it’s hard to bring back food you never received. They then told him had to purchase another one to get the other half for the meal he was not given and obviously upset he was confused and they began laughing at him. The manager was rude and unprofessional as well. Don’t let kids be in charge of making sure your food is right.
This was the WORSE Panda Express I have ever had. I have been to many locations but the food was over cooked and soggy. I asked for a manager to ask if I could ether get a refund or it remade and she took the food and threw it in the trash. I will NOT ever go back! This location needs to be shut down.
Bad attitude, short answers, out of food, miss ordered my order, won’t answer phone, not able to leave voicemail, burnt chicken. I just get off work on an evening, I know it’s late but she was unapologetically out of what I wanted to order. Then I ask for lo mein and rice mix, I got a few brócoli with burnt chicken. Owners/ managers, you guys need to step your game up, this is a few times now.