Visited today at 7pm. Excellent management and staff. Bathroom was very clean. Service was fast and great tasting food. I visit different panda expresses every week and this is by far one of my favorites.
The food is good. I visit regularly with my husband but the customer service is AWFUL. They all look like they don't wanna be there and they're rude if you try to talk to them. One time we ordered a kids' menu and they made us pay for water even though the menu did not specify that it was an up charge. All we wanted for our kid was a small fountain drink or a juice and they didn't even offer that which is included in the menu. Really terrible customer service.
Not only is my food Luke warm at best, I found a fly on my sesame chicken. Gross. Wow.
Placed an online order at 11:00AM, since they open at 10:30. Arrived at 11:15 am, and hadn’t received a confirmation yet. At 11:30 I decided to try and enter and the doors were locked. I went through the drive thru and the first thing that was said was “it will be another 30 minutes we are still making food”. I let them know I just wanted to cancel my online order at this point. They offered to cancel on their end but said it would be easier through the app. When I asked if they could just cancel it on their end, the staff was very rude and said “actually we can’t cancel it on our end you’ll have to call customer service, sorry have a good day”.
Inedible meal despite being picked up around early afternoon. I’d understand if maybe the food got somewhat mushy, burnt, over saturated in old oil, or went a little bad by the end of the night; however, I made a midday trip to pick up a meal for a group of people and my friend had a terrible experience after trying the food. I also felt sick afterwards, but we ultimately elected to ditch bringing the two bigger meals for lunch due to how utterly putrid the meat, veggies, rice, and chow mein were. Nothing redeemable could be found, and that’s saying something because I usually search for the positive in these food experiences! Fast food joints have potential sometimes, but this one consistently drops the ball each visit. Do not come here, try a different location!
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