Worst service. The food was amazing but the service at this place is horrible. Everytime we have gone just to be able to have drinks with our meal we have had to get up and refill our own. This time our waiter Chris waited until I was halfway done with my meal before he decided to bring us our drinks with no apology or even acknowledging what he had done. I needed a refill and of course he never came by to refill so my husband got up and refilled my drink. He watched my husband do so and again said nothing. I could understand if he was just extremely busy but he was happy to help people that came in after us. He even brought us our food and told us again that he would be right back with our drinks but nothing. That was the final time of giving this place a chance. I love the food but hate the service. Big disappointment.
If I could give this place a negative star for today’s experience I really would I am so disappointed with the way the woman manager named Wynn received us at the door I went in with my boyfriend and we saw that there was a live band outside and wanted to sit outside.The tables were all empty and needed to just be cleaned and when I asked the manager if we could sit outside she said “no the tables are dirty” instead of going out to clean them herself or send some of her wait staff to clean she simply said no. Five minutes into our seating and getting our food a couple walks in asking to be seated outside mind me we asked kindly and understood and she didn’t even make the effort but every other person that asked to be sat outside was sat outside and prioritize before us I felt so disgusted and bothered and I couldn’t even eat at peace, this women sees us there all the time and I am always tipping more than I should I understand what it feels to be a waiter And even after tonight we did not get noticed even once to check on how things where and she was just walking around bossing her staff around.. just such a weird atmosphere ive been coming since it opened and as time goes by the bathrooms need more attention they are breaking down more and more their service has declined tremendously it really shouldn’t reach to the point that they are loosing costumers I honestly don’t have the taste to ever go back again.
I understand places get busy and that seemed to be the case today but at least getting us a water while we waited over 30 minutes is just basic curtesy. Even a simple acknowledgment to say “Hi sorry for the wait, I’ll be right with you as soon as I can,” would have been nice and I would have been happy to wait because we love the food. People even got helped that got seated 15 minutes after us. Disgusting service and such a disappointment. I’ve never had this type of experience anywhere so it’s saddening it was at my favorite restaurant.
Pho Huong Viet is my family's favorite new Sunday tradition. The food and drinks are consistently good and the staff is always friendly and helpful. My favorite is the Udon noodle soup with pork. The noodles are always cooked perfectly and the soup is a delicious balance of shrimp, bbq pork, seaweed, onion and crunchy fried pork pieces. I also love the coconut "juice" which is coconut water full of yummy, sweet, tender, young pieces of coconut. I highly recommend this place if you are in the Longmont area. It is busy though, and the handmade drinks and dishes take a bit, but the wait is always worth it!
UPDATE: now its 1 star, why? I ordered Pho they forgot to bring out the fixin's for it, i did get halfway though my bowl when they finally canme over and when I asked about it they just shrugged their shoulders like "oh well" and walked away. WHAT HAPPENED TO THIS PLACE! IT USED TO BE 5 STARS AND NOW ITS THE WORST PHO PLACE IN LONGMONT Update: this place has gone downhill for sure. the last 4 times ive been in here there is either something missing, a hair in my food , a bad wonton or a halfassed serving (got a cup of wonton soup and there was maybe half a cup of broth) I will not be coming back for awhile. Its really disappointing as it used to be one of the best. Now its headed to one of the worst. The Pho is pretty good. They're really skimpy on the sliced onion, cilantro and green onions for some reason. Most places load it up for you. They have some of the best wonton soup. The Vietnamese spring rolls are pretty good. Ive had better but these are up there. The peanut dipping sauce however is excellent. The bun salads are very good as well. The fried rice is meh. why 3 stars? I would actually give it 3.5 if I could. Its pretty expensive compared to most Vietnamese places as well as the lack of cilantro/onions/green onions in the Pho and one time i got the wonton soup and one of the wontons i think was bad as it tasted so bad i had to spit it out.
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