The room seemed clean. No knowledge about the service or staff. Did not like how we couldn't find a way to close the curtains and that it took almost 9 hours for the AC to cool the room down. But all in all, a comfortable bed to sleep in.
This hotel was the most dirtiest hotel I have ever stayed at. We asked for sheets to change them ourselves as we removed the comforter we saw there was blood stains on both beds and when we asked for new ones they said that’s all they had so we had to keep those dirty comforters . And when we were checking out we asked for refund or discount and mangers said they were not going to do anything to reimburse us. They only have to workers they don’t clean good and they just clean check out rooms with water it’s so disgusting 🤮 and not to mention unsanitary for anyone they should really close the hotel down!!
The room was absolutely filthy. Black hair all over the place and just very unsanitary. After driving 15 hours we were exhausted and it was midnight and we absentmindedly forgot to check the bed. In the morning we saw tons of bed bug eggs and a few tiny specks of blood on the sheets. The general manager didn't offer any form of apology/empathy or any sort of refund or anything, because I booked through a third party website. I mentioned that I saw people mention bedbugs in other online reviews and he said those people were incorrect and that they were probably different bugs like spiders. Lol what??? Like that's any better??? Horrible customer service, especially coming from the general manager. Yikes. Avoid this place.
This hotel was pretty much worth it. The staff are super friendly, the buffet was good and they even had an indoor pool. The location was good and the rooms were pretty clean and spacious. We asked the staff to even extend the checkout time and they did. Great staff good hotel!
It's bed bugs! The place is simply not clean. Thankfully checking for bugs is the first thing I do upon entering the room. This place was simply infested as I saw them on the pillow case! The front desk was sympathetic as we immediately left but they said I'll have to wait for refund, let's see how that turns out!
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