update, the hotel contacted me promptly in response to my review so i am changing my stars! thanks! I am writing this review in the hopes that someone from the hotel contacts me. I have a stay coming up next week and have been trying to call the hotel for 3 weeks with no success in reaching the front desk. I need to know how much the incidentals deposit is or I’ll have to cancel my reservation. Thanks.
Wow, I’ve never felt so comforted in a hotel, it’s as if I was home. Valerie provided the most comprehensive and comfortable service I’ve ever had. Her love for customers and giant heart welcomed our stay during hard times as we have all gone through this year. Valerie was spear headed in her venture to ensure the customers best experience from beginning to end. Not only was Valerie able to provide leisure, she stepped herself aside from most; and accredited herself to go beyond any amount of excellence and service. Due to her second to none service we will always choose Residence. Among the essential members of the team, Lee was also phenomenal at least in his field. The Residence team is glorious. Thank you Valerie and Residence team.
The room was perfect , the breakfasts upstanding and the service from the front desk the Best... Thanks
Great location! The kids loved the beds, breakfast and pool. The pool can use a some maintenance so it looks cleaner and newer. We had an incident with an agry guest below us that came to our room cursing and banging at out hotel door scaring my 6 and two year old kids, but the hotel staff was very responsive and helpful.
Overall, the hotel is okay and the employees are super kind. The manager refunded one of our nights (out of 7) for all the issues. Cons during our stay: *Found out someone had blown up an area of the hotel, the sprinklers ran for 6 hours, and so a lot had to be replaced/renovated. As someone with major mold issues, I wish I had known this prior to booking. I’m sure it’s all in the air ducts. I was greatly affected during the stay. On another note, most hotels have mold, so there’s not really any hiding from it. *Our room was not even done yet, but they put us in it anyways. Multiple plugs didn’t work, disposal broken, dishwasher broken and leaking on floor, stovetop not installed, cabinet doors coming off that weren’t installed correctly, door didn’t lock when we left room bc the door plates weren’t lined up correctly, construction debris/metal shards all over floor. This hotel is a perfect picture of hiring the lowest bidder. The construction is so half A. *Wi-fi doesn’t work *They are over chlorinating the pool. My kids swam in it twice and their eyes and face burned so badly during and after. They couldn’t swim the rest of our stay.
For more information on our listings, advertising, coupons, and mailers, please contact us today!