As a frequent hotel guest in the Boulder/Longmont area I can state that this is hands down the worst hotel in the area. The staff all say 'Good morning' but without any sort of conviction: robotic and lackluster are words that come to mind. Our room was so dirty that my partner spent the better part of three hours spot cleaning the 2 living/sleeping rooms and another hour plus on the bathroom. The dishes and microwave were dirty, nothing had been dusted in weeks and one of the blankets had what looked like dry blood on it. When I brought the blanket down I was given a shrug and "It happens..." with no apology. I was treated as if I was out of line in asking for a clean blanket. Our little one and my partner were both sick this morning (perhaps due to the disgusting state of the hotel) when we were checking out this morning - I let them sleep as late as they could and then was threatened by the front desk that they would charge us for another night if we were out even a minute late... when we still had 15 minutes until checkout. I'll be in touch with their corporate office but I could not be less satisfied with the customer disservice provided there. Thoroughly unimpressed!
This hotel has so much potential but decided to neglect routine maintenance. Bathroom has tons of broken equipment. Kitchen had no pots and pans. Room infested with ants. Crawling on kids feet and bedroom. Fix your issues and you can be a hotel that gets recommended.
So I guess when a place isn't even a 1/4 full, they have no upgrades? No upgrades for Marriott bonvoy. No upgrades available for an upcharge. Rooms were fine. Again, I would have used points or $ for a better room. Yes, I'm going to keep reiterating this. Pretty dumb setup having to walk to the Courtyard Marriot for the fitness center, pool, and hot tub. Especially in Colorado winters. The location is decent 25 mins from Boulder, and there's plenty of dining options nearby. Still though a dozen cars in the lot yet we can't upgrade to a different room that's actually dumber then having to walk into a different hotel to use their facilities. These little 3, 3.5 star hotels all think they're the Westin or JW. However, the Westin or JW would upgrade the room without me having to ask.
Great and very helpful staff. Room was nice, good size and perfect for a family of 4. Would stay here again if the need arises.
A large group of family & friends recently stayed at this hotel during my Nephews Wedding weekend. The enthusiasm exhibited by Derian at the Front Desk upon our check-in was exceptionally welcoming. He was very accommodating when asked to put all of us in rooms that were close together. Nia was behind the Front Desk several days during our stay. Each time a member of our large party walked through the Lobby she greeted us by our names. It was absolutely remarkable that she remembered each & every one of us! I was the first in our party to check-out at the end of our stay. I was in the Lobby by 4:30am waiting for my Limo to the airport. Although breakfast didn't start until 6 or 7 am, Joe was at the Front Desk & was kind enough to offer me coffee, a bagel & fruit, to go, to ensure that I left for the airport having eaten something. This is a nice property with lovely, clean, rooms & great amenities but it's the staff that make your stay fantastic! The staff at this hotel are true service professionals. Our time here was an absolute pleasure!
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