I've stayed here before, and I like the comparitively spacious room. My last stay however was not pleasant at all because of a non-functioning AC and the poor quality of service. First, my room was on the 3rd/top floor and faces the West with the Sun hitting it directly on a very hot summer day. Marriott has several hotels in the area and you would think that there would be someone on call for emergency at least before midnight. I reported the AC issue around 8pm and was told that there's no one available. So, I had to open the windows and prop open the door on the other side with a chair until midnight, trying to cool the room down. I woke up every few hrs because it was too hot to get a good sleep. Second, when told that the AC wasn't working, the employee nonchalantly said, "I have placed a work order and someone will come and check it tomorrow." That's it! How was I to sleep? So, I asked if I could be moved, I was told that they're fully booked. Fine but at least be professional and pretend you are sympathetic when someone brings a problem, because you are in "hospitality"; plus, no one is staying for free. The lack of professionalism and apathy reflects poorly on the quality of service we pay/expect.
Where to start? No ethernet ports in the rooms, dishes were dirty, whole room had a little bit of grime to it and it made my skin crawl. The whole hotel is straight out of 1996 with just an update to usb plug-ins everywhere and an attempt at modern decorations. The breakfast doesn't even try, just avoid. Since the rooms don't have ethernet (despite being longterm stay) you have to rely on their really inconsistent wifi. No smart tvs, the tvs are barely 720p. If you can: stay anywhere else. Biggest insult is the Gym. It's the nicest room in the entire hotel, it contains more technology, and QoL improvements than the entire hotel put together. They even get ethernet Ports.
Always great people and the other kind. Not clean enough, especially public areas. Garbage overflow for more than 3 days in the alternate exit. One girl in particular always more interested in her phone than anything else.
Great hotel and staff! If you are in Longmont this is the place to stay. The staff and management are very attentive and will make sure that you have a good experience.
I really like the Marriott Residence Inn. We've stayed here a few times. The only thing I've been beginning to question is if it truly is a non-smoking establishment inside the building.
For more information on our listings, advertising, coupons, and mailers, please contact us today!