Service is ok, food is okay.
Since I was by myself, I sat at the bar. The food was great, hot and delicious. I ate there twice this week. My bartenders were Dana and Lilian. They were very attentive, and friendly. My meals were an 8 ounce salmon dinner, and on the other occasions I had a 20 ounce steak. Both were very tasty. The only exception was the potato soup....it was more room temperature than hot. A bowl of soup should always be served hot. Other than that, everything was 5 stars.
Food was good, store was clean. No prices in the drink menu. I asked the wait person how much a house margarita was. She had no idea, so I gambled. It was $12 and I got about four drinks from it. My fault but just beware.
Yesterday I placed a order for pick up . I ordered a Prime Rib with creamy horseradish which when I got home they forgot it . I went back and asked for a refund since I couldn’t enjoy a warm dinner with my family once I got back . The girl I mean the manager said all she could do is give me a credit for next time not caring for ruining my meal so I asked for my credit now so I could have a warm steak she actually asked me for the other Prime Rib back . Finally she got another Prime Rib for me I told her I paid for a 12oz well done , when I got home this Prime Rib was rare and was full of fat so much fat it went from 12oz to 8 oz . I really like Texas Road house but the quality food and customer service has gone down hill not sure I will be back cause this isn’t the first time I’ve had horrible service here
Love this restaurant chain.. first if all the complimentary bread and cinnamon butter is an attraction and of itself, their steak is always perfect! However, if you have any complaints, staff will address the issue promptly and without question! I have never had a steak cooked to anything other than perfection. The bar area I recommend highly if it's just two of you and it's not a first date kind of thing. This location was exemplary and the bar tender, Dana, was very professional and made my experience all the better!
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